Terms of Service

DARA is offered on a paid subscription basis with the following tiers (USD, billed monthly):

• Starter — $299/month · single-site operators
• Scale — $1,499/month · multi-site mid-market
• Professional — $3,499/month · treasury, commodities, multi-jurisdiction
• Enterprise — custom pricing · regulated and air-gapped

We offer a free 14-day trial of the Starter and Scale tiers, no credit card required to start. At trial expiry your subscription will only commence if you have provided a payment method and clicked "Confirm subscription". We do not auto-charge trial accounts that have not provided payment details.

For active paid subscriptions, charges are processed monthly in advance via Stripe. Sales tax (GST or equivalent) is applied where required. Refunds for partial months are not provided as a standard practice; however, we may offer a pro-rata refund at our discretion if the Service has been materially unavailable.

We may change our pricing on at least 30 days' written notice. Customers on the Founding Customer programme have their original locked rate honoured for the lifetime of their continuous subscription.

You retain all rights, title, and interest in and to the data you upload, paste, or sync into your DARA workspace ("Customer Data"). We claim no ownership over Customer Data and will not sell, license, or otherwise commercialise it beyond providing the Service you have requested.

You grant DARA a limited, non-exclusive, royalty-free licence to access, process, transmit, and display Customer Data solely for the purpose of operating the Service for you. This licence terminates automatically when you delete the data or cancel your subscription.

DARA retains all rights, title, and interest in and to the Service itself — including its code, design, models, integrations, jurisdictional rulebooks, and AI-generated outputs that are not derivatives of your specific Customer Data.

The Service uses large language models (currently Anthropic's Claude 4.5 Sonnet) to synthesise Customer Data into briefings, recommendations, and analytical outputs. You acknowledge that:

• AI-generated outputs are advisory and should be reviewed by a human before being acted upon for material business or financial decisions.
• AI outputs can occasionally contain errors, hallucinations, or omissions, especially where Customer Data is incomplete or anomalous.
• DARA does not warrant the accuracy, completeness, or fitness-for-purpose of AI-generated outputs for any specific use case.
• You remain solely responsible for decisions made based on AI-generated outputs.

You agree not to use the Service to:

• Upload, store, or transmit content that is illegal, infringing, defamatory, fraudulent, or harmful
• Attempt to reverse-engineer, decompile, or otherwise extract the source code of the Service
• Circumvent rate limits, scraping protections, or access controls
• Use the Service to develop a competing product
• Use the Service in violation of any applicable export control, sanctions, or anti-money-laundering laws
• Submit data containing protected health information (PHI), defence-classified information, or unredacted full credit card numbers, unless you have signed a custom Enterprise agreement with us permitting such data

We may suspend or terminate your account, with or without notice, if:

• You breach these Terms or our Acceptable Use Policy
• Your account is the subject of fraud, chargeback, or abuse
• You fail to pay an outstanding invoice within 14 days of its due date
• We are required to do so by law or by direction of a competent regulator

You may cancel your subscription at any time through Settings → Billing, or by emailing support@daraos.ai. Upon cancellation, you have 30 days to export your data before it is permanently deleted.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the maximum extent permitted by law, DARA disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

This clause does not exclude any rights you have under the Australian Consumer Law or any other non-excludable consumer protection statute.

To the maximum extent permitted by law, DARA's total aggregate liability to you for any and all claims arising out of or related to these Terms or the Service is limited to the greater of:

• The total amount you have paid us in the twelve (12) months preceding the claim; or
• AUD $1,000.

In no event shall DARA be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, lost goodwill, or business interruption — even if advised of the possibility of such damages.